Yes, provided that the cancellation is made 24 hours before the start. Cancellations after that time are non-refundable, except in cases of force majeure.

If you did not attend the consultation and did not notify in advance, the funds will be charged in favor of the specialist. In the event of force majeure, contact the arbitration service. If the force majeure is confirmed, the consultation fee may be refunded so that you can book a new appointment.

Each method is aimed at resolving certain difficulties, but it is more important to focus on the topic of your request and on choosing a qualified specialist. The effectiveness of psychological work depends more on your connection with the specialist than on the specific method. Pay attention to the comfort and trust you feel toward the specialist, especially during the first sessions.

You choose a specialist, book a consultation, and make the payment. To do this, you need to link a bank card. You can pay with any bank card or via Apple Pay/Google Pay.

When paying for a consultation, a commission will be charged by the payment service or your bank.

In addition to questions meant to clarify your request, the consultant may ask about your childhood, family situation, work, and lifestyle. These questions help better understand your experiences, environment, and possible behavioral patterns.
Often, the first meeting is an introductory conversation where the therapist finds out what brought you to the session and asks questions about your experiences, the history of the problem, your family, and other important aspects. The type of questions may depend on the therapeutic approach, but the main focus is on creating a comfortable and safe atmosphere.

Expectations from the first meeting depend on its format:
Therapeutic counseling — you will feel understood, gain more clarity about your experiences, and receive a direction for moving forward.
One-time consultation — you will receive specific answers and recommendations regarding your request.
Introductory consultation — you will understand whether the therapist is right for you and whether you feel comfortable working with them.

A specialist may discuss some aspects of your therapy during supervision or intervision meetings. These are special professional meetings where psychologists receive support and guidance to improve their work. However, it is important to understand that your confidentiality is fully preserved in these discussions: personal information that could identify you is not disclosed.
Specialists strictly adhere to ethical standards and confidentiality rules, so you can be sure that the details of your sessions will not be disclosed without your consent.

This format is optimal for productive work, allowing the client to dive deeply into the topic while enabling the specialist to conduct the consultation effectively. Longer sessions may lead to emotional and cognitive fatigue. The remaining 10 minutes between consultations are used by the psychologist for taking notes and preparing for the next session.

If you understand that you are going to be late for the consultation due to circumstances beyond your control, please inform the arbitration service so that the session can be canceled or rescheduled to a more convenient time without penalties.