PUBLIC AGREEMENT (OFFER)
for the Provision of Online Psychological Services
Edition dated 14.07.2025
Limited Liability Company “GENOTROBUS”, EDRPOU code 44612896, represented by Director Tetiana Leonidivna Brytanska, acting on the basis of the Charter, hereinafter referred to as the “Organizer,” acting on behalf of, in the interests of, and for remuneration of an unlimited circle of individuals – specialists in the field of psychological services – who have concluded (accepted) with the Organizer a public legal transaction for commercial representation and have also accepted the terms of this Agreement and joined it, on one side, and
Any individual with full civil capacity who has accepted (agreed to) this offer to conclude the Agreement and by their actions expressed the intention to adhere to this Agreement, hereinafter referred to as the “Client,” on the other side, jointly referred to as the “Parties,” and each separately as a “Party,” pursuant to Articles 633, 634, 641 of the Civil Code of Ukraine, have concluded this Public Agreement for the Provision of Online Psychological Services (hereinafter the “Agreement”) as follows:
1. Terms and Definitions
1.1. Services (Psychological Services, Online Services) – a set of paid informational and consultative psychological services provided by a Psychologist to the Client on the Platform via the Organizer, as specified by this Agreement, in the form of online psychological sessions, consultations, trainings, rehabilitations, and other types of psychological assistance.
The full list of Services that may be provided by the Psychologist is defined on the Platform.
The Services ARE NOT MEDICAL SERVICES and are solely informational and consultative in nature.
The cost of Services may change unilaterally depending on market conditions during service provision.
1.2. Parties – the Organizer, the Client, and the Psychologist.
1.3. Client – any individual with full civil capacity who has accepted this offer and expressed their intention to adhere to this Agreement.
If the individual is a minor or incapacitated, consent to receive psychological services must be provided by their parents or legal guardians.
1.4. Organizer – LLC “GENOTROBUS,” EDRPOU code 44612896, as the owner and manager of the Platform. The Organizer acts as the commercial representative of the Psychologist, offering their Services to Clients on the Platform. The Organizer solely administers and organizes the interaction between the Client and the Psychologist, provides the Platform with information on Psychologists, pricing, the list of Services, ensures technical support for online sessions, and provides Clients and Psychologists access to the Platform to receive and deliver Services.
The Organizer is solely a mediator between the Psychologist and the Client and does not bear any responsibility toward the Client and/or Psychologist for the Psychologist’s service provision or the consequences thereof.
1.5. Psychologist – a sole proprietor (individual entrepreneur) under the 3rd group of the simplified taxation system, who has a higher education degree in Psychology, acts within their professional competence, does not diagnose or treat mental illnesses, and adheres to professional ethics. The Psychologist, on their own behalf and at their own discretion and risk, provides psychological Services to the Client exclusively on the Platform under the conditions outlined both on the Platform and in this Agreement, as well as in the separate public commercial representation agreement with the Organizer, which is accepted during the Psychologist’s registration on the Platform.
The Psychologist bears full responsibility to the Client for the Services provided and/or the consequences of such Services as selected by the Client.
The Psychologist is independently responsible for record-keeping, tax reporting, and the legality of their activities.
1.6. Platform – a software system owned and managed by the Organizer, which may include mobile applications for Android and iOS, as well as websites. The Platform’s primary function is to provide Clients with access to the Services offered by Psychologists and allow Psychologists to provide Services to Clients. It also organizes and supports online psychological Services.
The Services offered via the Platform are informational and consultative in nature and do not require licensing under current Ukrainian law.
1.7. Website – a webpage on the Internet at https://steloapp.com/ which is the official source of information about the Platform’s services.
1.8. Mobile Application – a computer program, owned by the Organizer, publicly available for installation on any Client’s device running Android or iOS, used for providing online Services by Psychologists and/or serving as an official source of information for Clients regarding Psychologists, Services, and their pricing.
1.9. Client’s Personal Account – a personal user account that the Client gains access to after completing the registration process, containing the necessary tools for ordering and receiving Services on the Platform.
Through the Personal Account, the Client books sessions, selects, agrees upon, and receives Services from the Psychologist.
The Client assumes all risks related to unauthorized use of their Personal Account by third parties.
1.10. Psychologist’s Personal Account – a personal account that the Psychologist gains access to after completing registration, containing tools necessary for managing their activity on the Platform and providing Services to Clients.
Through their Personal Account, the Psychologist manages their practice on the Platform, including (but not limited to) confirming session bookings and providing Services to Clients.
The Psychologist assumes all risks related to unauthorized access to their Personal Account by third parties.
1.11. Session – a timed online interaction on the Platform between the Client and Psychologist, without the presence of third parties (including technical personnel), during which the Psychologist helps the Client articulate a request and provides assistance using psychological conversation and relevant techniques.
2. General Provisions
2.1. This Agreement constitutes an official offer (public offer) by the business entity LLC “GENOTROBUS” (EDRPOU code 44612896), acting as a commercial agent for the Psychologist, addressed to any individual with full civil capacity, to conclude this Agreement. It contains all essential terms of service provision, which, under Articles 633, 634, 641 of the Civil Code of Ukraine, are identical for all Clients.
2.2. This Agreement is concluded by the Client’s full and unconditional consent (acceptance) to enter into the Agreement in its entirety, without the need for a written signature by the Parties.
2.3. Acceptance of this Agreement means full, unconditional, and unequivocal acceptance by the Client of the terms exactly as set forth in this public offer text.
The Client’s acceptance of this Agreement also signifies their acceptance of all other agreements, rules, subsequent changes to the Agreement, and documents published on the Organizer’s Platform, which are integral to this Agreement and define the procedure for the Psychologist’s service provision.
2.4. The Client enters into this Agreement (accepts the public offer) by performing the following actions:
2.4.1. Reviewing this Agreement and other rules governing the Parties’ interactions, as posted on the Organizer’s Platform.
2.4.2. Marking a checkbox indicating agreement with this Agreement in a special field/window during registration/authorization on the Platform or performing any actions that indicate the person’s intent to use the Platform and its capabilities.
2.4.3. Paying via the online payment system specified by the Organizer on the Platform.
2.5. Registration on the Platform and/or payment through the payment system, in accordance with Part 2 of Article 642 of the Civil Code of Ukraine, constitutes acceptance of this Agreement and evidences the conclusion of this Agreement, as well as all other associated agreements, rules, and documents published on the Platform.
2.6. The Client may not assign or otherwise transfer their rights under this Agreement to any third party without prior written consent from the Organizer.
2.7. The Organizer may assign or otherwise transfer its rights under this Agreement to third parties at its discretion without the Client’s consent, by sending a notification to the Client’s registered email address.
2.8. Any amendments (additions) to this Agreement, changes in the procedure, scope, or terms of service provision shall be made by the Organizer unilaterally by posting such changes on the Platform. All such changes become binding from the moment of publication. All annexes, changes, and additions are an integral part of this Agreement.
2.9. A Psychologist who registers on the Platform is deemed to have concluded (accepted) a public contract for commercial representation with the Organizer and to have joined and accepted this Agreement, thereby agreeing to fully comply with its terms and bear responsibility accordingly. All provisions of this Agreement regarding the procedures, timelines, terms, and consequences of performance are unconditionally accepted by the Psychologist upon registration.
2.10. Registration of a Client and/or Psychologist on the Platform is impossible without joining and accepting (concluding) this Agreement.
2.11. During registration, the Client must provide accurate information including: full name, phone number, email address, password, and other identification data.
To register, the Psychologist must provide: sole proprietorship details, educational documents, a photo, a specialization description, and other documents confirming their qualifications.
2.12. The Organizer has the right to block or deny verification of a Client and/or Psychologist for violation of terms, providing false information, breaching ethical standards, or upon receiving complaints from the Client or Psychologist.
2.13. The Client and/or Psychologist are fully responsible for safeguarding login credentials for their Personal Accounts.
3. Subject of the Agreement
3.1. Under the procedures and terms set forth in this Agreement, the Organizer undertakes to ensure the operation of the Platform and the presence and updating of information about the Psychologist on it; the Psychologist undertakes to provide psychological Services to the Client via online sessions on the Platform; and the Client undertakes to pay for the Services under the procedures, terms, and timelines specified in this Agreement and other Platform rules.
3.2. The Psychologist shall provide Services to the Client via online Sessions through their Personal Account on the Platform, and the Client agrees to pay for the ordered Services under the terms specified in this Agreement and/or those posted on the Platform.
3.3 The Organizer provides access to the Platform for both the Client and the Psychologist for the purpose of holding Sessions and ensures technical support for such Sessions.
3.4. The Psychologist is the one who directly provides the Services to the Client by conducting online Sessions on the Platform. The Psychologist independently determines the methods and approaches for service delivery.
3.5. The Organizer does not provide psychological Services to the Client but only ensures the organizational aspects of service delivery between the Client and the Psychologist via the Platform.
3.6. The Organizer does not participate in the delivery of Services by the Psychologist to the Client and bears no responsibility for the quality, scope, or consequences of the Services provided by the Psychologist.
4. Procedure for Receiving and Providing Services
4.1. An individual wishing to receive/provide Services via the Platform must complete registration (or authorization if already registered) on the Platform.
4.2 After registration/authorization, the individual obtains the status of a Client or a Psychologist and gains access to their Personal Account.
4.3. Using tools in the Personal Account, the Client selects a Psychologist from those available on the Platform and, using Platform services, schedules a date and time for the Service. Booking is performed automatically by selecting a date and time in the Psychologist’s calendar and confirming the reservation.
4.4. Services are delivered exclusively by the Psychologist selected by the Client through online Sessions conducted via the Personal Account accessible on the Platform.
4.5. The Platform displays information about Psychologists (including but not limited to: full name, specialization, experience, and topics of expertise), types of Services, their cost, and subjects that may be addressed during Sessions.
The Psychologist independently sets the price, schedule, and duration of Sessions.
4.6. The Client must make prepayment for the ordered/reserved Services under the terms set forth in Section 5 of this Agreement.
4.7. Without prepayment, the Session will not be scheduled or conducted.
4.8. The Client may cancel a Session no later than 24 hours before its scheduled start and, if needed, reschedule for another date, time, or another Psychologist. If a change of Psychologist occurs for quality improvement purposes, the Organizer may inquire about the reason. Payments for Sessions canceled at least 24 hours in advance are automatically refunded via the payment system. In other cases, the payment is not refunded, and the Session is considered completed.
If the Client cancels less than 24 hours before the scheduled Session, the payment is not refunded.
If a Session was not conducted due to the Psychologist’s or Organizer’s fault, the Client’s funds are not refunded but become reserved for future Services on the Platform.
4.9. After confirmation by the Psychologist and payment by the Client, a link to the booked Session appears in the Client’s Personal Account.
4.10. An individual Session lasts 50 minutes.
4.11. During the Session, the Psychologist is obligated to provide all possible psychological assistance in the form of psychological counseling, correction, and information; to listen, support, pay attention to details, and provide feedback regarding the Client’s emotions, statements, and actions; to refrain from medical treatment; to observe ethical norms, show respect to the Client, avoid discrimination, and conduct the Session in a manner that does not harm the Client’s health, psychological state, or social standing, or that of related persons. The Psychologist may apply validated psychodiagnostic and psychocorrectional methods.
4.12. A Service is deemed provided, and a Session is considered held if the Client does not inform the Organizer via email within 10 minutes after the scheduled start time that the Session has not started, including the reason why.
4.13. A Service is also deemed provided if the Client does not join the Session within 15 minutes from its scheduled start and fails to notify about a delay.
4.14. In case of technical problems on the Client’s side, the delay time is not compensated.
4.15. If technical issues on the Organizer’s side prevent the Session from taking place, the Organizer shall credit the Client’s internal balance on the Platform with a full refund for the affected Session.
5. Cost of Services and Payment Procedure
5.1. The cost of Services is the total cost of all Services provided to the Client.
5.2. The cost of Services is formed based on the types of Services selected by the Client and the number of Sessions.
5.3. The cost of a single Service and/or one Session is indicated on the Platform and set by the Psychologist.
5.4. The total cost of Services consists of the Psychologist’s fee and the Organizer’s commission.
5.5. The Client makes a 100% prepayment for a booked online Session or a package of Sessions via the payment system offered on the Platform, in the amount determined after the Client’s order is processed.
5.6. The Client may make an advance payment for the number of Sessions selected on the Platform.
5.7. Advance payments made by the Client before the Session are held in a special account of the payment system.
After the Session is completed, the Client’s funds are debited as payment for the consumed Service and credited to the Psychologist’s internal account on the Platform, minus the Organizer’s commission, under the conditions defined by the payment system and the public commercial representation agreement with the Organizer.
6. Rights and Obligations of the Parties
6.1. The Organizer undertakes to:
6.1.1. Ensure 24/7 access to the Platform.
6.1.2. Post and update information about the Psychologist, Services, and pricing on the Platform.
6.1.3. Provide technical capability for online Sessions on the Platform.
6.1.4. Assist with rescheduling Sessions upon request by the Psychologist and/or Client.
6.1.5. Facilitate settlements between the Parties via integrated payment systems.
6.1.6. Provide technical coordination and feedback between the Psychologist and the Client on performance under this Agreement, including handling complaints and suggestions.
6.1.7. Inform the Parties of changes to the Platform’s operations or other circumstances via updates on the Platform and/or notifications to the Client’s and/or Psychologist’s contact information.
6.1.8. Maintain the confidentiality and protection of Clients’ and Psychologists’ personal data.
6.1.9. Provide technical and consultative support to Clients and Psychologists in using Platform tools and services.
6.2. The Organizer has the right to:
6.2.1. Make changes or additions to this Agreement or any documents/rules/instructions on the Platform without additional or separate approval from the Client or Psychologist.
6.2.2. Introduce, cancel, or modify promotions, discounts, loyalty programs, or other offers without Client approval.
6.2.3. Request clarifications and respond to complaints or disputes regarding Platform use or between Client and Psychologist. Lack of response may be interpreted as baseless complaints.
6.2.4. Restrict or suspend access to the Platform (Personal Account) of any Client or Psychologist for violations of this Agreement.
6.2.5. Survey Clients regarding service quality via forms or phone/messenger communication.
6.2.6. Send Clients relevant information about Platform updates, promotions, news, etc.
6.2.7. Transfer rights and obligations under this Agreement to third parties without Client or Psychologist approval.
6.2.8. Upgrade or update the Platform at its own discretion without Client or Psychologist consent.
6.2.9. Receive remuneration.
6.3. The Psychologist undertakes to:
6.3.1. Provide Services to the Client timely and with proper quality, under the procedure and terms defined by this Agreement.
6.3.2. Provide all possible psychological assistance to the Client in the form of psychological counseling, correction, and information, in compliance with the Psychologist’s Code of Ethics.
6.3.3. Conduct all Sessions scheduled in their calendar exclusively via the Platform.
6.3.4. Treat the Client with respect during the Session, regardless of the Client’s age, gender, race, religion, or political beliefs; not discriminate; and ensure that the process and results of the Session do not harm the Client’s health, psychological state, or social status, or that of related persons.
6.3.5. Listen attentively, offer support, notice important details, and provide feedback regarding the Client’s emotions, expressions, and behavior.
6.3.6. Refrain from using medication, hypnosis, or any aggressive methods of influence on the Client.
6.3.7. Maintain the confidentiality of Client data. Not use information about the Client or other persons obtained during Sessions for any personal or third-party purposes.
6.4. The Psychologist has the right to:
6.4.1. Independently choose the method, techniques, and program for Service delivery that best meet the Client’s needs.
6.4.2. Use all tools and services of the Platform.
6.4.3. Request information or clarification from the Organizer.
6.4.4. Use data on the types and volume of Services provided to Clients for statistical analysis and professional research of issues discussed during Sessions.
6.4.5. Resolve organizational issues jointly with the Organizer.
6.4.6. Receive payment for Services rendered.
6.4.7. View ratings and feedback from Clients.
6.4.8. Refuse to provide Services to the Client for the following reasons:
- Divergence of core values or moral and ideological positions between the Psychologist and the Client;
- Inability to maintain confidentiality due to legal or ethical obligations (e.g., need to report a crime);
- The Client refuses to answer questions or discuss the issue for personal reasons;
- The Client demonstrates a low level of engagement in the counseling process;
- After several Sessions, the Psychologist and Client jointly determine that the consultation is ineffective and further work is unproductive;
- The Client’s issue requires the involvement of a specialist with medical education or higher-level expertise
6.5. The Client undertakes to:
6.5.1. Comply with Platform rules and the terms of this Agreement.
6.5.2. Pay for Services fully and on time. Review the terms of the payment system before making payments.
6.5.3. Follow recommendations and technical instructions provided on the Platform.
6.5.4. Ensure a stable internet connection.
6.5.5. Notify at least 24 hours in advance of a Session cancellation and/or request to reschedule.
6.5.6. Treat the Psychologist, the Organizer, their staff/partners, and other Platform users with mutual respect.
6.5.7. Provide accurate personal data and documents required for identification during registration.
6.5.8. Prevent third parties from accessing the Personal Account or using the Services.
6.5.9. Be on time for Sessions and ensure communication at the reserved time.
6.6. The Client has the right to:
6.6.1. Independently choose and change a Psychologist on the Platform under the procedures and timelines defined in this Agreement and on the Platform.
6.6.2. Receive psychological counseling from qualified Psychologists during the use of Services.
6.6.3. Obtain technical and consultative support from the Organizer (or its representatives) regarding Platform use.
6.6.4. Provide feedback, suggestions, and comments about the Platform and/or Psychologist.
6.6.5. Be open and honest during the Session, clearly communicate the desired outcomes of the work with the Psychologist, and refuse assignments that conflict with personal beliefs (with the obligation to discuss this openly with the Psychologist).
6.6.6. Refuse further Services from the Psychologist at any time, without giving reasons, if the Client feels they can cope without further support.
6.7. The Client is informed and understands that the Psychologist does not provide psychiatric services or prescribe medication. If the Client schedules a Session expecting psychiatric care, the Session will be considered held, and no refund will be given even if the Client refuses to proceed.
The Client fully understands that the Psychologist’s role is to provide psychological support and help resolve mental and emotional challenges, improve well-being, build emotional resilience, enhance relationships, and foster personal growth.
6.8. The Client agrees to receive promotional materials, special offers, discounts, and marketing content from the Platform and its partners through any communication channel (email, SMS, messengers), including the contact details provided during registration. If the Client wishes to opt out, they must notify the Organizer via email at: [email protected].
7. Restrictions
7.1. Clients and Psychologists are prohibited from using the Platform in violation of Ukrainian law and/or public morality.
7.2. Strictly prohibited actions include:
- Requesting or providing medical services, medical certificates, prescriptions, or recommendations for medical treatment;
- Posting, transmitting, or distributing content that includes pornography, violence, cruelty, or discrimination based on gender, race, language, religion, political beliefs, nationality, etc.;
- Proposing or conducting fraudulent financial activities, participating in financial pyramids, lotteries, gambling, or manipulating third-party personal data;
- Advertising third-party services, platforms, or offerings, or engaging users in external commercial initiatives without written permission from the Organizer;
- Sharing login credentials or attempting to access other users’ accounts;
- Using the Platform for spam, unauthorized data collection, or technical interference (including DDoS attacks, hacking, SQL injections, etc.).
7.3. It is prohibited to upload or transmit any data or materials that violate copyright, intellectual property rights, or the rights of third parties.
7.4. It is forbidden to use or reproduce elements of the Platform’s design, code, or structure to create derivative services or competing products.
7.5. Clients and Psychologists must not engage in any activity that could damage the reputation of the Platform and/or the Organizer, including (but not limited to) posting false information, unjustified negative reviews, public insults, or defamation.
7.6. The Organizer reserves the right to block, suspend, or delete accounts, content, or access to services of Clients and/or Psychologists who violate these restrictions, without prior notice or liability.
8. Deletion of Accounts and Data
8.1. The Client has the right to request the deletion of their account and all personal data processed by the Platform/Organizer. Such requests may be submitted via the email address provided or through the functionality of the Personal Account (if available).
8.2. Upon confirmation of the deletion request:
- All Client personal data will be removed from active Platform databases;
- Data needed for analytics or service improvement will be anonymized and stored in depersonalized form;
- A backup copy of the data will be retained for 90 calendar days, after which the profile and all associated data will be permanently deleted.
8.3. Psychologists must complete all scheduled consultations before submitting an account deletion request. If there are outstanding debts or unresolved transactions, deletion may be temporarily delayed until resolution.
8.4. In cases of suspected fraud or violation of this Agreement, the Organizer may temporarily retain data even after account deletion, solely for legal protection or regulatory compliance.
9. Intellectual Property
9.1. All exclusive intellectual property rights to the software, source code, design, logos, text and graphic content, databases, interface elements, functionalities, and all other components of the Platform belong solely to the Organizer or are lawfully used by the Organizer (e.g., under license or agreement).
9.2. Registration of the Client or the Psychologist on the Platform does not grant any intellectual property rights to the Platform, its content, or its elements, except the limited right to use it within the scope defined by this Agreement.
Video courses, text, graphics, and other content created and provided to the Client may only be used by the Client for personal purposes.
9.3. It is prohibited to reproduce, copy, distribute, translate, adapt, publicly use, or otherwise exploit any elements of the Platform without prior written permission from the Organizer. Use of Platform fragments for educational, commercial, or marketing purposes is only permitted with explicit written consent from the Organizer.
9.4. Clients and Psychologists are prohibited from decompiling, reverse-engineering, modifying the Platform code, or creating derivative products/services based on the Platform without written consent from the Organizer.
9.5. All comments, reviews, suggestions, and materials voluntarily provided by Clients or Psychologists to the Organizer (including through feedback forms) may be used by the Organizer without any obligation of confidentiality, remuneration, or acknowledgment of authorship, unless otherwise stipulated by a separate agreement.
9.6. In the event of a violation of the Organizer’s intellectual property rights, the Organizer has the right to take all legal measures, including court actions to stop the infringement and recover damages.
10. Personal Data Processing and Confidentiality
10.1. By accepting this Agreement, the Client and/or the Psychologist, in accordance with the Law of Ukraine “On Personal Data Protection,” grant the Organizer/Platform irrevocable consent to process their personal data (including but not limited to: full name, documents and information provided during registration, pseudonym, registration username, email and postal addresses, phone numbers, identifiers for other communication channels, Platform visit logs, etc.).
10.2. Processing of personal data on the Platform is carried out in accordance with Ukrainian law, particularly the Law of Ukraine “On Personal Data Protection,” as well as relevant international standards (including GDPR, if applicable).
10.3. Personal data is collected and processed for the following purposes:
- Registration of Clients and Psychologists;
- Ensuring technical functionality of the Platform;
- Organizing communication between Clients and Psychologists;
- Processing and refunding payments;
- Performing analytics to improve service quality;
- Fulfilling tax and other legal obligations of Ukraine.
10.4. The Platform does not disclose personal data to third parties without consent from the Client or Psychologist, except as required by law (e.g., court orders, law enforcement, payment systems, or government agencies).
10.5. Payment data is not stored on the Platform’s servers. All transactions are processed solely through certified payment systems that comply with PCI DSS standards.
10.6. The Psychologist bears independent responsibility for the security of information about Clients obtained during consultations, as part of their obligations as a sole proprietor. The Platform/Organizer does not have access to consultation content and does not record Sessions without the consent of both the Client and the Psychologist.
10.7. The Client has the right to:
- View and edit their personal data;
- Restrict or withdraw consent for data processing;
- Request complete data deletion;
- Obtain information about the purposes and scope of data processing.
10.8 All information obtained by either Party during the execution of this Agreement, including information received from the other Party, is confidential.
10.9. No details of the Organizer’s, Psychologist’s, or Client’s activity may be shared with third parties in oral or written form—including family members—without written consent from the Client, except in cases involving a threat to life or health of the Client or others, or when required by court order or legitimate requests from law enforcement.
11. Liability of the Parties
11.1. In the event of failure to perform or improper performance of this Agreement, the Parties shall be liable under applicable legislation and the provisions of this Agreement.
11.2. The Organizer is not a party to the legal relationship between the Client and the Psychologist and only provides a technical interface for their interaction. Accordingly, the Organizer is not liable for:
- Actions or omissions of the Psychologist, including breaches of ethical standards, schedule violations, Session cancellations, or failure to fulfill agreements;
- Quality, scope, method of delivery, and consequences or results of Services provided by the Psychologist to the Client;
- Content of consultations, selected methods or techniques, opinions, or recommendations made by the Psychologist;
- Decisions made by the Client based on the Psychologist’s consultation;
- Any psychological or other consequences for the Client resulting from the consultation;
- Lack of expected effect or result from the Services provided;
- Disclosure of confidential or personal information by the Psychologist outside of the Platform;
- The Client’s inability to access Services due to reasons beyond the Organizer’s control (e.g., missing software, technical issues, no internet access, non-participation in Sessions, etc.).
11.3. The Psychologist is liable for:
- Adherence to the Session schedule and notification of possible rescheduling or cancellations;
- Quality, scope, method of delivery, and consequences or results of Services provided to the Client;
- Content of consultations, chosen methods or techniques, and any recommendations or statements made during the Session;
- Maintaining confidentiality of all information received during work with the Client;
- Complying with personal data processing requirements;
- Avoiding discrimination, offensive behavior, emotional abuse, and other unprofessional conduct;
- Providing accurate information during registration on the Platform.
11.4. The Client is liable for:
- Adhering to payment procedures and Session cancellation policies as outlined in this Agreement and Platform rules;
- Providing accurate information during registration;
- Protecting login credentials and not disclosing them to third parties;
- Following internal Platform rules, including the prohibition of offensive, discriminatory, or manipulative content.
11.5. The Parties understand that a mismatch between the actual result of the Service and the Client’s expectations does not, in itself, constitute poor-quality service.
11.6. Use of the Platform by an unlimited number of users (including Clients) cannot be considered an endorsement, recommendation, or guarantee of the Psychologist’s Services or information.
11.7. The Organizer does not and cannot guarantee the legality, accuracy, completeness, security, or quality of any content or statements made by the Psychologist, including those found in their profile.
11.8. The Parties are mutually responsible for good faith performance of their duties, respect for other Platform users’ rights, maintaining constructive communication, and adhering to ethical standards.
12. Miscellaneous
12.1. The Organizer may unilaterally amend this Agreement and its annexes by posting the updated content on the Platform. All such changes become binding for users who accepted the Agreement at registration from the moment they are posted. All annexes and updates are integral parts of the Agreement.
12.2. This Agreement is concluded for an indefinite period.
Deletion of the Client’s or Psychologist’s account shall constitute termination of the Agreement for that Party.
Termination of the Agreement does not release the Parties from liability for any violations that occurred during the term of the Agreement.
12.3. In matters not covered by this Agreement, the Parties shall be guided by the applicable laws of Ukraine.
12.4. If any provision of this Agreement is found to be invalid, the remaining provisions remain in force.
12.5. Annex to the Agreement: Privacy Policy.
12.6. Contact details for inquiries:
Email: [email protected]
Support service: via feedback form on the Platform
Address: 65007, Odesa region, Odesa city, Novoshchipnyi Riad Street, building 15/17, office 1
13. Organizer’s Details
Limited Liability Company “GENOTROBUS”
EDRPOU code: 44612896
Address: 65007, Odesa region, Odesa city, Novoshchipnyi Riad Street, building 15/17, office 1
IBAN: UA393052990000026000024916377
Bank: JSC CB “PrivatBank”
MFO (Bank Code): 305299